Privacy Policy

Last Updated: October 19, 2026

At KarmaGems (“we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, place an order, contact us, or use our services.

1. Personal Information We Collect

Depending on how you interact with our store, we may collect the following information:

Contact information: Your name, email address, telephone number, and shipping or billing address.
Order information: Products purchased, order details, delivery information, and transaction records.
Payment information: Payment details processed by our payment service providers. We do not intentionally collect or store complete payment card details on our own systems.
Communications: Information you provide when contacting us by email, WhatsApp, or other available customer service channels.
Device and usage information: Your IP address, browser type, device information, pages viewed, and interactions with our website, including information collected through cookies and similar technologies.

2. How We Use Your Information

We may use your personal information to:

Process, fulfill, and deliver your orders.
Process payments, manage refunds, and provide order updates.
Respond to inquiries and provide customer support.
Arrange shipping, delivery, and applicable customs procedures.
Personalize products and fulfill customization requests you submit.
Maintain, secure, and improve our website and shopping experience.
Detect, investigate, and prevent fraud or other unauthorized activity.
Send promotional communications where permitted by law and, where required, with your consent.
Comply with legal, tax, accounting, and regulatory obligations.

3. Legal Bases for Processing

Where the GDPR or similar laws apply, we process personal information on one or more of the following legal bases:

Contract: To process orders and provide products or services you request.
Legal obligation: To meet applicable legal, tax, accounting, and regulatory requirements.
Legitimate interests: To secure our website, prevent fraud, manage our business, and improve our services, where those interests do not override your rights.
Consent: For activities such as certain marketing communications or non-essential cookies where consent is required. You may withdraw your consent at any time.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate the store, remember preferences, understand website usage, and support analytics or advertising where enabled.

You can manage cookie preferences through the cookie banner or available privacy settings on our website. You may also adjust your browser settings, although disabling certain cookies may affect website functionality.

Where required by applicable law, we will seek consent before using non-essential cookies or similar tracking technologies.

5. How We Share Information

We may share relevant personal information with trusted service providers when necessary to operate our store and fulfill your requests, including:

Shopify: Our e-commerce platform and related services.
Payment providers: To process payments, refunds, and transaction-related checks.
Shipping and logistics providers: To deliver orders and support shipment tracking.
Website, analytics, and marketing providers: Where these services are enabled and used in accordance with applicable privacy requirements.
Professional advisers, public authorities, or other parties: Where disclosure is required by law or reasonably necessary to protect our legal rights and prevent fraud.

We do not sell personal information in the ordinary course of operating our store. If our use of advertising or analytics technologies constitutes “selling,” “sharing,” or targeted advertising under applicable law, we will provide the disclosures and choices required by that law.

6. International Data Transfers

Our store is hosted on Shopify, and some of our service providers may process information in countries other than the country where you live.

Where applicable data protection laws require safeguards for international transfers, we will take appropriate steps to ensure that the transfers are handled in accordance with those laws.

7. Data Retention and Security

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including order fulfillment, customer service, legal compliance, dispute resolution, and the enforcement of our agreements.

We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Request access to your personal information.
Request correction of inaccurate or incomplete information.
Request deletion of your information.
Request restriction of or object to certain processing.
Request a portable copy of your information.
Withdraw consent where processing is based on consent.
Opt out of certain marketing communications or data uses where applicable.

These rights are subject to applicable legal conditions and exceptions. We may need to verify your identity before processing a request.

To exercise your rights, contact us using the details below. If you are in the European Economic Area or the United Kingdom, you may also have the right to lodge a complaint with your local data protection supervisory authority.

9. Children's Privacy

Our website is not intended for children who are not legally permitted to use the services or make purchases under applicable law. We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided us with personal information unlawfully, please contact us.

10. Third-Party Websites

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for their content or privacy practices. We encourage you to review their policies before providing personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or legal obligations. We will post the updated version on this page and revise the “Last Updated” date where appropriate.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Brand: KarmaGems
Email: cmeix69@163.com
WhatsApp: +86 18093628649
WhatsApp Contact Link: https://wa.me/8618093628649

Business/legal entity and registered address: Please refer to the business information displayed on our website or contact us for the applicable details.