Shipping policy

At KarmaGems, we aim to provide a smooth, reliable, and transparent shipping experience. Please review the following policy for information about order processing, shipping fees, delivery estimates, and tracking.

1. Order Processing

Orders are processed after payment has been confirmed.

Processing times vary depending on product availability, order volume, and customization requirements. Personalized or made-to-order items may require additional processing time.

Processing time is separate from shipping time. We will do our best to process and dispatch your order as promptly as possible.

2. Shipping Fees & Free Shipping

We offer the following shipping rates based on your order total:

Orders under US$20: A flat shipping fee of US$6 applies.
Orders of US$20 or more: Free shipping.

The shipping threshold is based on the merchandise subtotal after discounts and before shipping charges. Applicable shipping fees will be displayed at checkout.

Free shipping means that no shipping fee is charged to the customer at checkout. It does not affect any applicable product taxes or other charges disclosed during checkout.

3. Shipping Methods & Delivery Estimates

We work with shipping carriers and logistics partners to deliver orders to our customers.

Available shipping methods and delivery estimates vary depending on the destination, product type, package dimensions, carrier availability, and other shipping conditions.

Any delivery estimates provided at checkout or during order confirmation are estimates only and are not guaranteed. Actual delivery times may be affected by customs procedures, weather, public holidays, carrier delays, or other circumstances beyond our control.

4. Customs Duties & Import Taxes

For orders shipped through our tax-inclusive shipping arrangements, applicable import duties and import taxes are covered by us. Customers will not be required to pay additional import duties or import taxes upon delivery for these orders.

Not all countries support tax exemptions.If a carrier or customs authority requests an additional payment related to import duties or import taxes, please contact us before paying so we can review the situation and assist you.

This commitment applies to the shipping methods and destinations confirmed as tax-inclusive when your order is placed. Any applicable domestic taxes or other charges will be handled as disclosed at checkout and in accordance with applicable law.

5. Order Tracking

Once your order has been shipped, we will provide tracking information when available.

Please allow some time for the carrier's tracking system to update after dispatch. Tracking updates may vary depending on the carrier and destination.

If your tracking information does not update for an extended period, please contact us for assistance.

6. Shipping Address & Delivery Issues

Please ensure that your shipping address, postal code, email address, and contact number are accurate when placing your order.

If you notice an address error, contact us as soon as possible. We will try to assist if your order has not yet been dispatched, but changes cannot be guaranteed after shipment.

If your package is delayed, lost, damaged, or marked as delivered but cannot be located, please contact us. We will review the available tracking information and work with the relevant shipping carrier to help resolve the issue.