Terms of Service

Last Updated: October 19, 2026

Welcome to KarmaGems. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services. By visiting our website or placing an order, you agree to these Terms. If you do not agree, please do not use our website.

1. General Conditions

KarmaGems operates this online store to offer jewelry, accessories, personalized products, and related services. We reserve the right to update these Terms when necessary. The version published on this page at the time of your use will generally apply, subject to applicable law.

We may refuse or cancel an order where legally justified, including in cases of suspected fraud, unauthorized transactions, inaccurate product information, or stock availability issues. We will handle any payment and refund consequences in accordance with applicable law.

2. Products and Product Information

We make reasonable efforts to display product descriptions, images, colors, and other details as accurately as possible. However, actual colors and appearances may vary depending on screen settings, lighting, materials, and manufacturing characteristics.

Some products may be personalized or made according to customer-provided specifications. Please carefully review your selections, customization details, and order information before submitting an order.

Unless expressly stated otherwise, product images and descriptions are for product presentation purposes and do not constitute a guarantee of identical appearance in every detail.

3. Orders and Order Acceptance

Placing an order constitutes an offer to purchase the selected products. An order confirmation email does not necessarily mean that the order has been finally accepted or shipped.

We may contact you to clarify order details, confirm customization information, or resolve payment or delivery issues. If an order cannot be fulfilled, we will notify you and arrange any applicable refund in accordance with law.

You are responsible for providing accurate contact, billing, shipping, and customization information.

4. Prices and Payments

Prices, available payment methods, shipping charges, and applicable taxes will be displayed during the purchase process where required.

Unless otherwise stated, prices do not include charges that are separately displayed at checkout. The final amount payable will be shown before you complete your purchase.

Payments are processed through the payment methods or payment service providers available at checkout. We do not guarantee that every payment method will be available in every country or for every order.

5. Shipping and Delivery

Orders are processed and shipped according to our Shipping Policy. Processing times and delivery estimates may vary depending on product availability, customization requirements, destination, carrier, customs procedures, and other circumstances outside our control.

Delivery dates are estimates unless expressly guaranteed. We will make reasonable efforts to assist with shipping inquiries and tracking issues.

Please ensure that your shipping address and contact details are correct. Any responsibility for failed delivery, additional charges, or reshipment will be determined in accordance with our published policies and applicable law.

6. Returns, Refunds, and Cancellations

Returns, refunds, exchanges, and cancellations are governed by our Refund Policy and applicable consumer protection laws.

Personalized or custom-made products may be subject to special return conditions where permitted by law. This does not exclude any rights you may have if a product is defective, damaged, incorrectly personalized, or does not conform to the agreed specifications.

Nothing in these Terms limits any mandatory consumer rights that cannot legally be excluded or restricted.

7. Customization and Customer-Provided Materials

If you submit names, photographs, logos, text, or other materials for customization, you confirm that you have the necessary rights and permissions to use those materials.

You must not submit materials that unlawfully infringe another person's intellectual property, violate privacy rights, or breach applicable law.

We may decline customization requests that appear unlawful or that we reasonably believe we cannot fulfill appropriately. We will handle customer-provided materials only as reasonably necessary to fulfill the order, provide support, and meet legal obligations, subject to our Privacy Policy.

8. Intellectual Property

Unless otherwise stated, the content on this website, including text, graphics, logos, designs, and website materials, is owned by or licensed to the relevant rights holder and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially use website content without prior permission, except where permitted by law.

9. Prohibited Uses

You agree not to use our website or services:

For unlawful, fraudulent, or deceptive purposes.
To violate applicable laws or the rights of others.
To upload malicious code or interfere with website security or operation.
To submit false order information or misuse payment systems.
To copy, exploit, or misuse website content without authorization.

We may restrict access or take other appropriate action where permitted by law if these Terms are violated.

10. Third-Party Services and Links

Our website may use third-party services or contain links to third-party websites. These services may be subject to their own terms and privacy policies.

We are not responsible for third-party services beyond the responsibilities imposed on us by applicable law. Your use of those services may be governed by separate agreements with the relevant providers.

11. Limitation of Liability

To the extent permitted by applicable law, we are not responsible for indirect or consequential losses arising from the use of our website or products where such liability may lawfully be excluded.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including mandatory consumer rights, liability for fraud, or other liability that cannot legally be excluded or limited.

12. Privacy

Our collection and use of personal information are governed by our Privacy Policy, which forms part of the information governing your use of our website.

13. Governing Law and Disputes

These Terms are subject to applicable laws. Where permitted by law, disputes will be handled by the competent courts or dispute resolution bodies with jurisdiction.

Nothing in this section deprives consumers of any mandatory protections or rights available under the laws that apply to them.

14. Changes to These Terms

We may revise these Terms from time to time. Updated Terms will be published on this page with a revised “Last Updated” date. Changes will apply as permitted by applicable law.

15. Contact Us

If you have questions about these Terms, please contact us:

Brand: KarmaGems
Email: cmeix69@163.com
WhatsApp: +86 18093628649
WhatsApp Contact Link: https://wa.me/8618093628649

Business/legal entity name and registered address: Please refer to the applicable business information displayed on our website or contact us for details.